Waspie Corset, we are committed to ensuring customer satisfaction with every purchase. Our return policy has been designed to provide a smooth and transparent process for returns, exchanges, and refunds. Please read the details carefully to understand how we handle returns and ensure your experience with us is seamless.

Eligibility for Returns

We accept returns for products that meet the following conditions:

  1. Condition: Items must be in their original, unused condition with all tags, packaging, and accessories intact.
  2. Timeframe: Returns must be initiated within 60 days of receiving your order.
  3. Exclusions:
    • Custom-made or personalized corsets.
    • Items marked as final sale or clearance.
    • Products showing signs of wear, alteration, or damage.
  4. Return Window: Customers must initiate a return request within 72 hours of receiving the product.
  5.  Condition of the Product: The item must be returned in its original condition, unworn, unwashed, and with all tags and packaging intact.
  6.  Non-Returnable Items: Certain items, such as intimate apparel, custom-made corsets, and items marked as final sale, may not be eligible for return.
    These exclusions will be clearly stated on the product page.
  7.  We take great care in ensuring that our customers receive the exact size they order. Please note that returns or exchanges will not be accepted if the corset delivered matches the size you selected at the time of purchase. However, if you receive a corset with a size label different from what you ordered, you may request a return or exchange. In such cases, please contact our customer support team within 2 business days of receiving your order, providing clear photos of the incorrect size label and the corset in its original, unworn condition with tags attached.
  8.  To ensure the best fit, we strongly recommend ordering a corset that is 4 inches smaller than your natural waist size. Selecting the correct size is the responsibility of the customer, and returns will not be accepted for sizing issues if the correct order was fulfilled.

Steps to Initiate a Return

  1. Contact Us: Email our customer support team at info@waspiecorset.com or use the Contact Us form on our website. Include your order number and reason for the return.
  2. Approval: Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back.
  3. Ship the Item: Package the item securely and send it to the address provided. Please ensure the RMA number is included to avoid delays.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item shipped.
  • Recommended Shipping: We suggest using a trackable shipping service to ensure your return reaches us safely.

Refunds

  • Processing Time: Refunds are processed within 7–10 business days after receiving and inspecting the returned item.
  • Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases of defective or incorrect products.

Exchanges

If you wish to exchange an item for a different size, style, or color:

  • Availability: Exchanges depend on product availability.
  • Process: Follow the return process, and indicate that you prefer an exchange. If the item is unavailable, we will offer a refund.

Defective or Incorrect Items

We take quality control seriously. If you receive a defective or incorrect item:

  1. Contact our support team within 7 days of receiving the order.
  2. Provide a detailed description and include images of the issue.
  3. We will provide instructions for returning the item and cover all associated shipping costs.

International Returns

As a global brand, we accept returns from all countries. Please note:

  • Customs duties and taxes are non-refundable.
  • International customers must handle customs declarations for the return shipment.

Non-Returnable Items

Certain items cannot be returned, including:

  • Corsets worn for hygiene-related purposes, such as lingerie.
  • Gift cards or promotional items.

Contact Information

For any questions or assistance regarding returns, please reach out to us:

We value your trust and strive to provide an excellent shopping experience. Thank you for choosing Waspie Corset for your corset needs!